Below are the questions we are asked most often during selection and delivery. If your situation is not covered, please use the Contact page to describe your process and we will respond specifically.
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FAQ
Do you supply single machines only, or complete lines as well?
All three levels: single machines, workstations and complete lines. For complete lines we own the interfaces between conveying, assembly and inspection, avoiding responsibility gaps between suppliers.
What information do you need for selection?
At minimum: part or material specifications and properties, target takt or capacity, available floor space and site conditions, and interfaces to existing upstream and downstream equipment. The more specific the input, the more actionable the proposal.
What are typical lead times?
Standard single machines usually take 45 to 60 days; workstations 60 to 90 days; complete lines generally 3 to 6 months depending on station count and customization. Models containing imported components are affected by supply cycles, which we note in the quotation.
Do you support custom (non-standard) designs?
That is the majority of our business. Most projects adapt the standard machine at the structural or control level to suit part properties, takt requirements or floor constraints.
Who handles installation and commissioning?
Our own engineering team: on-site installation guidance, joint debugging, operator training and the initial process ramp-up. For complete lines we station engineers on site until both sides confirm the acceptance criteria are met.
How are after-sales service and spare parts handled?
Machines carry a 12-month warranty excluding wear parts. Common spares are kept in stock for rapid shipment; others are produced to drawing. Remote support runs alongside on-site service, with response times agreed in the contract.
Can the line's data connect to our existing systems?
Yes. We confirm the upper-level system type and interface (OPC UA, Modbus TCP, database or file exchange) at the proposal stage and include the data point list as part of the deliverables.
Can we start with a small pilot and expand later?
We recommend it. Most line projects are designed for phased investment: start with the critical section to validate the process, then expand stations and sections once stability is confirmed, reducing the risk of a one-time large commitment.